We want you to be completely satisfied with your purchase from Notus Gloves. If you are not satisfied, we are happy to offer returns based on the policy detailed below.
If your gloves don't fit exactly as expected, we are more than happy to help you find the right size. Contact the Notus email with any questions.
. Return Eligibility and Window
We accept returns of merchandise within 30 days of the date of delivery for online orders.
To be eligible for a return, the merchandise must meet the following conditions:
• Condition: The item must be unused, unworn, and undamaged by the buyer.
• Original Packaging: The item must be returned in its original packaging with all tags, accessories, and components intact.
• Proof of Purchase: A valid original receipt, gift receipt, or online order confirmation is required for all returns.
II. Refund Options
Upon acceptance of a return, the customer will be given the option to receive one of the following, at the buyer's option, provided the merchandise has not been used or damaged by the buyer:
• A credit to the original payment method.
III. Conditions and Exceptions
Please note the following conditions and exceptions to our policy:
• Shipping Fees: Original shipping charges are non-refundable. The customer is responsible for return shipping costs unless the return is due to an error on our part (i.e., incorrect or defective item).
IV. Procedure for Returns
Online/Mail Returns:
• Contact NotusGloves@gmail.com to obtain a Return Authorization (RA) number.
• Package the merchandise securely and include a copy of the original receipt.
• Ship to: 142 S Manor CT Wall NJ 07719.
